If you have any trouble with your RaySafe instrument, we are ready to assist you.
In some cases, however, it might be sufficient to check the following list of potential error sources to easily detect and solve the issue on your own.
- check the battery condition
- check if all add-ons to your system (e.g. detector, cable) are properly connected
- connect another add-on of the same type and try again
- check if the measurement was made within the specification of your instrument
- check and, if necessary, correct/adapt the settings
- reset the instrument settings and try again
If you have checked everything and your issue is still not solved, please contact our Support Team
General Warranty Policy
RaySafe warrants to the original product purchaser that each product it manufactures will be free from defect in material and workmanship under normal use and service. The warranty period is 12 months and begins on the date of delivery. RaySafe will at its option, repair or replace the defective product free of charge or refund your purchase price. If it is determined that the failure was caused by misuse, alternation, accident or abnormal condition of operation or handling, you will be billed for the repair and repaired product will be returned to you, transportation prepaid. This warranty is exclusive and is in lieu of all other warranties, expressed or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose or use. RaySafe will not be liable for any special, indirect, incidental, or consequential damages or loss of data, whether in contract, tort, or otherwise.
At Fluke Biomedical, we strive to offer exceptional products and the best purchasing and service experience to our customers. For this reason, we urge our customers to purchase Fluke Biomedical- and RaySafe-branded products only from Fluke Biomedical or our authorized distribution partners, and to obtain service for these products only from Fluke Biomedical or our accredited service partners. For information about our authorized distribution and accredited service partners and how to contact them, please click here.
Purchasing Fluke Biomedical- and RaySafe-branded products from an unauthorized seller may void the product warranty offered by Fluke Biomedical and puts you at risk of acquiring equipment that may be used, not properly calibrated or maintained, or otherwise suspect or faulty. Additionally, obtaining service for these products from a company that is not an accredited service partner may also void the product warranty or may result in improper or inadequate calibration, maintenance or other service activity.
In the course of working with our customers, if we identify any Fluke Biomedical or RaySafe branded products that are suspect for these or other reasons, we will inform you and strive to remedy the situation in order to prevent potential damage or harm. If you believe that you may be in possession of suspect Fluke Biomedical or RaySafe branded products, please contact us immediately for verification.
For RaySafe-branded products, contact: firstname.lastname@example.org or, 1-508-435-5600 and ask for service.
For Fluke Biomedical-branded products, contact: email@example.com or, 1-800-850-4608 and ask for service.
Please see important information about the United States service center.